Hajj Umrah Faq's

Hajj Umrah Faq's

Umrah FAQ's

Is it compulsory to travel in a group Umrah package or I can travel by myself? Top

The only requirement of the Umrah is that all the Visa and accommodation must be arranged through an approved agent and one may travel in a group of any size or on their own. (Al Noor travels)

Can my trip may be designed with a stopover in another country? Top

Yes, there are a number of the airlines who offer many destinations at a small extra charge, these include the destinations in the Middle East, Asia, Africa and Far East. Some carriers as, Etihad, Emirates, Turkish airlines, Gulf Air and Qatar Airways, are among the carriers who offer the stopovers and the onwards trips. However, it is important to enter the Saudi arabia within one month of the Visa issuing date. (Al Noor travels)

If I cancel after the booking, does it matter? Top

Previous to the Visa authorization application it, is required to make the payment in full, which is a requirement of the Ministry of the Hajj. A refund for the arrangements made by us on grounds, is not possible. We are able to refund only the ticket cancellation amount less a cancellation charge depending on the ticket type, and the airline’s policy. There will be no cancellation charge if the ticket has not been issued. (Al Noor travels)

Is it possible to change the program after booking? Top

As the payment for the package has been sent to the Ministry of Hajj prior to Visa authorization application, and the visa is issued according to the program so it is certainly not possible. (Al Noor travels)

What’s the Company charge for the infant and children? Top

There are situations, as the child who need a bed or transportation seat, then they will be charged full of adult charges, and the 2 young children who may share the bed they pay 50% of the adult rate and a service charge additionally. If the child does not require any bed or seat, then they are only liable to pay the service charges. The airlines charge 7 5-80% of the adult, for the child and they charge 10% for an infant. (Al Noor travels)

What is the time allowed time duration between booking and the date of travel? Top

At least 7 days time must be given to allow for the Visa authorization, proceeding and to make necessary accommodation i.e., flights, hotels etc. (Al Noor travels)

What happen if there is any problem after I arrived in Saudi Arabia? Top

In any unlikely event of getting any problem with transportation and hotel bookings, an emergency contact number will be issued to you that you need to contact in the first instant, otherwise just contact us through phone or internet, and it would be tried to resolve your problem ASAP. (Al Noor travels)

Either it possible by selecting a hotel of my choice? Top

The hotel from our wide range of options from 5* deluxe to 2* economy may be selected by your own, but it will be subjected to the availability. (Al Noor travels)

Can a visa get without booking of accommodation? Top

No, it is against the law in Saudi Arabia and no more possible, as it is a requirement to book the accommodation first and pay through an agent for it. (Al Noor travels)

If I am unhappy with the package, what then? Top

If there occur any of such instance, then you need to contact our service provider in the Saudi Arabia, so your inconvenience may be resolved, otherwise, you should contact us so that we may endeavor and investigate the problem to resolve it. If all these fail, then Ministry of Hajj can also investigate all of your complaint. (Al Noor travels)

Will there any guide for Umrah be provided? Top

There are no guides on a tailor made package, but, those traveling through an escorted trip, which are offered for the Auguest and Ramadan, there will be a guide provided for the Umrah guidance and to the Ziyarah as well. (Al Noor travels)

How makes it possible to travel between Makkah and the Medinah? Top

On the quality and air conditioned coaches, the Saudi Arabian Transport Company offers an hourly service between Makkah and the Medinah, which cost economically for return. Otherwise, a cab may be hired. (Al Noor travels)

Are the Ziyarah included in the trips? Top

Yes, in the complete package the Ziyarah trips are also included in the package. (Al Noor travels)

You may only get a visa for Umrah if:

  • You have a “British Reentry Visa” endorsement on your passport.
  • You are here to stay with your spouse who is British National.
  • You are here on a student visa.
For how many times I can get an Umrah visa yearly? Top

As long as the criteria of Umrah visa met, one may get the Umrah visa as there is no such restrictions regarding the amount of the Umrah one may offer yearly. (Al Noor travels)

Is it possible for a lady to travel by herself? Top

A woman must travel with a valid Mahrah which is not only a requirement of the Ministry of Hajj but also the Shariah. A Mahram can be (close male relative) i.e. father, son, brother, grandson, maternal or paternal uncle, grandfather, nephew, father-in-law and son-in-law. (Al Noor travels)

Is there any specific check-in and check out times of the hotels? Top

5 pm is the earliest hotel check in time and the 2 pm is the latest time for the check out. If the accommodation not being available beyond these times, we are not liable for that. If the flight is arriving before the check in time of the hotel, then it is advised that you must book the hotel for a prior night as well. (Al Noor travels)